18 Compliments, Feedback and Complaints

Compliments are welcomed and can be passed on either directly to staff and SENCO’s, or formally recorded via our regular questionnaires to parents or in the form of a letter to the Executive Headteacher.

We are always seeking to improve on the quality of education we provide for children with SEND and are keen to hear from parents/carers about their child's experience. We would also like your views about the content of our SEND Information Report.

If you have a complaint about our SEND provision please contact the SENCO in the first instance. If we cannot resolve it, we will follow the procedures set out in our Dealing with School Complaints Policy. If you are not satisfied with a decision or with what is happening for your child's Special Educational Needs and/or Disabilities, please contact the Head of School, Mr Dixon or Executive Headteacher, Mr Priestley.

The school SENCo's can be contacted as follows:

Patricia Etherington

tricia.etherington@greenfieldschool.net

 

Lisa Lumsdon on lisa.lumsdon@greenfieldschool.net

School Telephone number:  01325 300378


If the concern is directly related to an EHCP this will be managed directly by the Durham Statutory Casework Team. Parents will be contacted directly by the team to receive information about the mediation services and other action parents may consider. 

The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) - formerly Durham Parent Partnership Service, also provides independent information and advice to parents/carers to help resolve differences. The service also provides confidential, impartial support and advice for parents, carers, children and young people up to the age of 25 in relation to special educational needs and disability. They can be contacted on:

Website:                   www.durhamsendiass.info

Email:                        sendiass@durham.gov.uk

Telephone:    0191 587  3541